Wednesday, October 3, 2012

German Efficiency


We spend so much time these days trying to crush stereotypes because they are apparently untrue and prejudiced. Some are and I'm all for the crushing of those, others, however, should just be accepted...and maybe even applauded. Yes, I'm talking about the old stereotype about Germans being super efficient. It's definitely true (as is the staple joke about towels...towels always cover the best loungers in the spas to "reserve" them for the German ghosts that are never seen lying on them until 10 minutes before closing).

I loved living in France, but there was one big reason as to why I could never live there permanently. The word "efficient" might as well not exist in French vocabulary. Shop and supermarket opening times are ridiculous enough as it is (8 until 11, 3 until 5, 8 until 9...which is code for how many cigarette breaks they need throughout the day and how long they need for the traditional leisurely French lunch), then add to that the fact that you can cycle your little socks off to get there in time after work to buy the all important ingredients for your Boeuf Bourguignon only to discover that its closed...again...probably because the owner , Jean, got restless and decided to go and have a Café au Lait with his mate Pierre and discuss crucial political points.

Enough of the French though, that's a whole other blog opportunity! Good old efficient Germans. As soon as I stepped foot on the soil of the Fatherland I felt that I had found my long lost home, I could breathe easy for the first time - my OCD of planning and efficiency would finally be satisfied and understood: trains would run on time, shops would be open until the second hand clicks onto the 8pm closing time and questions would be answered with precision and perfect solutions.

Efficiency runs through the veins of the Germans, even more so than in mine. God forbid that the U-bahn is half a second late. In fact, you don't even need to look at the clock to know that it is late, the frustrated rustle of German bodies on the platform as they pull out their iPhones to check the time and then glance in the direction of where the train should be coming from, is enough of a giveaway. I'm pretty sure that after it arrives they are then using their WiFi to look up the MVV transport network complaint form, ready to download and fill out at the office. 

This is in stark contrast to the British, they would not doubt be eagerly, loudly and shameless speaking into their phone: "Hey Barry, yeah, train's late, fingers crossed it won't bloody come at all and we can sod off and go and have a pint mate!"

There is a marked difference that sets German efficiency apart though and that is: the art of anticipation. The Germans invented this little beauty, no doubt. "What the heck the art of anticipation when it's at home?!", I hear you cry. Well, essentially it means that they anticipate situations BEFORE they even happen - resulting in absolute maximum efficiency. It's like the Germans were all born with an inner eye that allows them to accurately predict the future. Their inner eye must have been having an off day when the British won the war...then again their Lord Voldemort-style leader was Austrian...and that's a whole different kettle of German-speaking fish. If you call the German equivalent of 999 (It's 112...just in case you are ever in need.... and if you are...remember it was me and my blog that saved you from certain death in Deutschland!), then no matter the problem, they will just sent everything: fire engine, ambulance and police. Not only will they do that, they will probably also send three of each, just to be on the safe side. How considerate of them.  If I had someone chasing me down the street trying to kidnap me, I would want it to happen in Germany - the emergency services would probably have already predicted our route and set up a roadblock in advance to intercept us. Once I even saw 10 fire engines go past my suburban road, none with sirens on. I can only assume that they were teaching colleagues new, faster routes to get to fires so they didn't get lost (as this was a new building estate) - can you get any more efficient than that?!

Doctors are also no exception when it comes to the efficiency rule. Whatever the problem, even if your GP can't see anything wrong, they will refer you to a specialist to be on the safe side and to make you feel at ease. "Oh that's all well and good, but you will probably have to wait 6 months to see the specialist!", I hear you grumble. Well...no. I once had pain in my ear but my GP couldn't see anything inside. Now, if I were in England I would have been ushered out at this point as an overly dramatic hypochondriac, inventing ear issues (that is, of course, if I managed to get past the mardy, unhelpful receptionist batallion at the front desk and get an appointment in the first place). This is Germany though. She immediately called her specialist friend around the corner and I was seen by them 15 minutes later. By "seen" I mean I went to a futuristic, state-of-the-art looking surgery, and they used ultrasound on my face and ears to see what normal apparatus can't - low and behold I had perforated the eardrum caused by my flight over from the UK. See? Efficiency wins again! If I were in England I would still be suffering...which the doctor would probably call "character building". Hmm.

With Oktoberfest in full swing right now (or "Wiesn' if you want to be a true local), the German efficiency OCD is at it's best. They have staff at all major U Bahn stations to help you onto public transport and make sure you don't drunkenly disappear down the crack between the train and the platform. In England they would probably just watch and laugh at your stupidity - right? After all, it's a new drunken tale to tell! Not only that though, the U-bahns are actually going a lot slower than usual, just in case a drunken Oktoberfest reveller decided to fall in front of them. They really have thought of everything.

So it seems that this German stereotype is one that really is special, and deserves applause. As I returned home in the early hours on Friday from the Wiesn' I was thinking exactly this - everything had worked like clockwork. 

Then my night bus didn't turn up for some reason, meaning my 4am antics turned into 5am by the time I got home - tired, cold and slightly traumatised after avoiding several kidnap attempts ( With one guy approaching me and asking me how I am in a dark street: Him in a creepy voice: "Don't you trust me?", Me: "hmm...let me think...NO!"Another directly asking me and another girl at the stop to spend the night with him in a hotel and fulfil his dreams...I think you can already anticipate my response despite perhaps not having the magical German inner eye). Finding another bus stop was equally a struggle, I'm so used to German sign efficiency that when there isn't one there directing me where I need to go, then I am lost. I wasn't the only one either - I accumulated a number of other lost German women on my way.

I don't have an iPhone, but if I did I'm sure I would have been looking up the MVV complaint form on Friday evening (and perhaps also "SOS harassment"). I was also cursing the fact that I hadn't taken a jumper with me because I was so chilled to the bone in the night air and worrying that I would get ill the next day because of it. Maybe I'm already German after all?

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